Learn what quality management is and the importance of a quality management system. Find quality management principles, and see quality management system examples.

Total Quality Management (TQM) is defined as a management concept founded on the idea that a corporation may attain lengthy excellence if each of its members, from the lowest-level employees to ...

Continuous Quality Improvement (CQI) is a management philosophy that utilizes a continuous cycle of reviewing processes with the goal of gathering data and using it to improve the overall process.

Discover who Philip Crosby is and what he contributed to Total Quality Management in business. Find out his TQM concepts and see examples of his...

Total quality management (TQM) is an approach to serving customers that involves totally reengineering processes and systems to improve products and services in the way customers expect while ...

Juran takes a holistic approach to quality and his concept of quality revolves around what is called a quality trilogy, which is composed of quality planning, quality control and quality improvement.

Discover what a quality circle is. Learn the quality circle definition, explore the structure of quality circles, and view a quality circle process example.

Service quality is measured by considering the 5 dimensions of service quality. These dimensions are tangibility, reliability, responsiveness, empathy and assurance.

Check your understanding of quality management systems in this worksheet and quiz. These assessment tools will help you assess your knowledge of...

Learn what quality control is. Study the importance of quality control, identify four types of quality control, and see examples of quality control methods.