The UK government announced their Autumn Budget on Wednesday 30 October. Find out what the Chancellor’s Budget means for you ...

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Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

You can email [email protected] to find out more information about this role and how to apply. Conduct client conversations using empathetic listening and skilful questioning techniques. Use ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

2. An option to reduce the service with no penalty after 3 months The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods'. I would like to make it clear to you that I did not ...