Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

NVIDIA's next-gen GB300 AI platform could be in trouble: its new 'Blackwell Ultra' GB300 AI servers might not arrive until ...

At Microsoft, we’ve worked with leading innovators across industries, helping them not just experiment with AI, but deploy it ...

This article explains why integrating multiple AI models is crucial for businesses to remain competitive in the age of AI ...

The stock looks even more attractive considering it's down about 9% over the past six months. This is giving investors an ...

Samsung Germany's failure to rotate compromised credentials results in 270,000 customer support tickets being dumped, exposing personal data.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Heathrow’s recent shutdown is a timely reminder that when things break, trust takes the hit. As marketers invest in ...

From the basics to buzzwords to game-changers, this glossary of terms will help you speak the language of AI and stay ahead ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

Tjekvik and Pinewood.AI have introduced a new Application Programming Interface (AP) which will synchronise digital ...

Sebastian Siemiatkowski has been CEO of Klarna for 20 years. He now faces his biggest test yet with a U.S. IPO fast ...