Jeff Rosenfeld, Cinemark ‘s senior vice president of digital and customer experience, called AI a “great tool” but added, “we ...

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Implementing agentic AI in enterprise requires a strategic framework and careful orchestration to maximize its value and ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Verizon is making impactful use of AI for its internal operations, and also developing its network features and network infrastructure to serve the wider AI ecosystem.

ServiceNow's acquisition of Logik.ai represents the company's continued strategic expansion into the CRM space, while ...

Customer service chatbots are the most common form of generative AI support used by the travel industry according to an ...

AI isn't meant to replace human jobs, especially in customer service. It is meant to be a support system for human agents ...