Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

In just a moment, we’ll be joined by NBC Sports executive producer, Sam Flood, and the three men calling the first game of ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Virgil Miller's role as president of Aflac is the culmination of about 20 years of work for the company. He says he’s never off. But he’s OK with that.

Concerns have been raised over data suggesting some practices are prescribing products that are too strong to too many people. The number of unregulated operators has shot up as medicinal cannabis use ...

Donald Trump has dubbed nuclear weapons the “n-word” as he appears to go off script whilst addressing military leaders. He said people need to be careful about throwing around the word nuclear. He ...

‘I call it the n-word’ Trump goes off script while discussing nuclear weapons with military command - New York AG Letitia James indicted for alleged fraud following pressure from Trump Aaron Judge ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...