Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Prudential Bank has been adjudged the Best Bank in Customer Experience Management at the 2025 Africa Bank 4.0 (West Africa) Awards ceremony held in Accra, Ghana.The awards ceremony organised by the ...

Joshua Garozzo, a Minot waiter, recently received the Minot Area Chamber EDC’s Eagle Award for excellent customer service.

Finding the best CBD gummies for pain and inflammation is made easy with this comprehensive review of leading brands.

Customer service excellence – While perfection is unattainable, customers prioritize timely and efficient support. AI can enhance service quality through automation, but human oversight remains ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...