A new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

BMW Eurokars Auto customers, who are part of the BMW Excellence Club, indulge in an elevated lifestyle on and off the road.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Candiac Toyota is the recipient of Toyota’s 2024 President’s Program, recognizing dealers for their outstanding achievements in excellence, particularly in terms of customer service.

The 1 March 2025 edition of the ET Brand Equity digital cover features NS Satish, President of Haier India. Over its ...

Sky has warned that thousands of people could lose their jobs at the company as it reviews its customer service operations across the UK ...

The customer service contact centres in question are believed to be locations in Stockport, Sheffield and Leeds Central.

As a small family business, one of the biggest things that sets us apart is that we’re not corporate ... we’re just ourselves ...

An MP says he is 'extremely concerned' after Sky announced plans to shut their call centre in Stockport at the cost of more ...

Bloor Homes’ South Mids region based in Northampton is celebrating Five Star customer recognition from the Home Builders ...