The 1 March 2025 edition of the ET Brand Equity digital cover features NS Satish, President of Haier India. Over its ...

The customer service contact centres in question are believed to be locations in Stockport, Sheffield and Leeds Central.

Professors Leda Cosmides, Adina Roskies and Rachel Segalman are elected fellows of the American Association for the ...

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Joshua Garozzo, a Minot waiter, recently received the Minot Area Chamber EDC’s Eagle Award for excellent customer service.

Finding the best CBD gummies for pain and inflammation is made easy with this comprehensive review of leading brands.

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

The Philippines is accelerating its digital transformation, with artificial intelligence at the forefront. AI brings both challenges and opportunities in enhancing customer experience (CX). While ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...