It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Join Dr. Michael Hinojosa, a distinguished leader with over 27 years of superintendent experience in districts including Dallas ISD (TX) and Cobb County (GA) as he shares insights on bringing bold ...

Learn about the best self-directed IRA (SDIRA) companies and find out which company best aligns with your financial needs and ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

TGNPDCL launches consumer feedback cell to improve service quality, evaluate staff, and introduce consumer service excellence ...

Rpharmy, a leading provider of medical formulary management and hazardous drug safety information software solutions, today announced that two customer service and business development leaders at the ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 ...

Investopedia researched the best solo 401(k) accounts, analyzing features like investable assets, costs, customer support, ...