AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The rapid advancement of generative AI (GenAI) is fundamentally reshaping the modern workplace, driving a wave of new ...

Cloud Enablement Service Provider The Cloud Xperte unveils an AI chatbot to revolutionize customer engagement, boost efficiency, and stream ...

From the basics to buzzwords to game-changers, this glossary of terms will help you speak the language of AI and stay ahead ...

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

AI was the theme at EC as the technology is changing the way we interact with each other and with customers and that’s where ...

However, in network operations, the current approach to AI adoption has fallen short of expectations. This has led to growing ...

VeriSilicon today announced AcuityPercept, its AI-based automatic Image Signal Processing (ISP) tuning system, designed to ...

AI is the next big thing in customer service. At least ... Imagine an AI guiding a user through a support issue with buttons, images and contextual prompts instead of dumping walls of text.

A structured, transparent process will ensure no lapses in security, demonstrate deserved respect for our long-serving TSA ...

Optiva’s PIK Toggle Notes mature on July 25, 2025, and the Special Committee of the board has been engaged with key ...