Dell has acknowledged that withdrawing its XPS laptop range damaged customer trust and weakened its premium credentials, prompting the company to restore the line with new models unveiled at CES 2026.

Super Micro expands liquid-cooled AI racks for Nvidia chips to 5,000 by FY26 as margins compress, costs rise, and concerns ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Bank of America says its employees are using artificial intelligence at scale to improve productivity and enhance client service, with more than 90% of its 213,000 global employees now using an ...

It’s time for wealth management to rethink the role of client-service associate.

Apollo Global Management and fintech-focused Motive Partners have agreed to set up a client-services company designed for use by institutional investors and other asset managers looking to attract ...

Citigroup nearly credited about $6 billion to a customer’s account in its wealth-management business by accident, Bloomberg News reported on Monday, citing people ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Based in Taskize’s London office, Sinclair will lead the company’s client ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

When your Dell system detects hardware issues, the message “Dell SupportAssist has detected a failing component on your system” is displayed on the screen. Usually, the above message also points to ...