Mother-of-two Hannah O’Donoghue-Hobbs is in agreement, saying this development encourages anti-social behaviour and ruins the ...

Olive Garden’s Facebook logo update replaces its iconic green-branch emblem with a minimalist ‘OG,’ drawing hundreds of ...

Research has shown that measuring customer surplus value, or now how much compensation a customer requires to forgo the brand ...

A government watchdog draft report seen by POLITICO says the agency has been slow to bring on new workers to handle taxpayer ...

These problems are likely the result of a series of changes to SSA’s customer service processes that began soon after Donald ...

Up to 200 robotaxis broke down on a major motorway in China, trapping countless passengers. A ‘system malfunction’ caused the ...

The Minneapolis-based retailer has updated employee policies as shoppers complain of longer lines and declining service, ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

In an interview with POLITICO, Frank Bisignano says he’s focused on improving the tax agency’s tech capabilities and not on ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

Fewer customers are going to Cracker Barrel since its new-logo debacle last year, but those who are visiting are having a better time. Traffic to the family-dining chain declined 10.1% year over year ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...