Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Gaynell Acklin, 72, was headed to her sister's house when traffic suddenly stopped around the 4700 block of Montview Drive.

Take a look at the TPM 2.0 & Secure Boot PC Tutorial Video for Call of Duty: Black Ops 7, the latest installment in the first-person shooter franchise developed by Treyarch. PC Players can get ready ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Laura Loomer, a Trump aide, claims the former President is considering blocking US IT companies from outsourcing to India amid rising trade tensions. This move aims to bring call centers back to ...

Conservative leaders in the US have reignited debates over H-1B visas, outsourcing, and Indian talent, framing it as a threat to American jobs. From “Make Call Centers American Again” slogans to ...