A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Around 800,000 years ago one of our distant ancestors banged two rocks together and created a fire at a cave entrance ...

Qeen.ai has raised $10 million to scale its platform, which provides autonomous AI agents for e-commerce businesses in the ...

In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...

AI Agents, Swarms of Agents, Blockchain and even DeepSeek are changing the game for businesses of all sizes. As Elon Musk ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

Hitron Technologies Americas has announced a new partnership with Aprecomm, a network and customer experience solutions ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Traditional voice offerings are primed and ready for an AI upgrade according to new research from Omdia and Alianza, Inc., ...