Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

AI-driven customer experience strategies are helping automotive brands deliver more connected, seamless, and personalised ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Let’s pull back the curtain on the risks, realities and the need for greater accountability in the private sector.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

HubSpot, Inc. (NYSE:HUBS), a leading provider of customer relationship management (CRM) software with a market capitalization of $40.15 billion, has been navigating a complex market environment ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...