Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Word got out today that the No. 1 exhibition circuit, AMC Theatres, will start running more advertising during their pre-shows beginning July 1. Why is this a big deal? Bigger than the taxation of ...

On Tuesday, Bloomberg reported that AMC Entertainment Holdings Inc. (NYSE:AMC) reversed its stance on pre-movie commercials and reached an agreement with National CineMedia Inc. (NASDAQ ...

Haley on Trump call with Putin: ‘A backhanded slap to all of our allies’ Ferris Bueller’s Day Off star makes rare red carpet appearance for first movie in nearly 15 years ‘He failed in his ...

This kind of experience ... It improves customer satisfaction and reduces agent stress. Automating repetitive tasks doesn’t mean eliminating people. It means using them more efficiently. IVAs route ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

Every Guide is trained and eager to WOW our customers with an outstanding experience ... to further streamline customer interactions. When calling in to get support, this technology allows customers ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly changing consumer landscape. Now, delivering that same level of ...

along with apologies from the online retailer after it discovered “unresolved” issues. The precise scope of the refunds issued isn’t clear but executives hinted it may be hundreds of ...