Vonage, a part of Ericsson (NASDAQ: ERIC), today announced the launch of Vonage Agentforce Identity Insights and Fraud ...

Coupled with artificial intelligence, Communications Platform as a Service is improving citizen engagement around the clock.

With the AI agent platform Salesforce Agentforce 360, companies can develop AI agents in the future. In Agentforce IT Service ...

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic ...

Salesforce, the world’s No. 1 AI CRM, this week announced the general availability of Agentforce 360, the culmination of a ...

As 50,000 attendees descend on San Francisco for the start of Dreamforce, Salesforce’s biggest partner and customer user conference it announced the ...

Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

The Call Recording Software Market is growing steadily as enterprises adopt cloud-based solutions to ensure regulatory compliance, enhance customer service, and improve operational efficiency across ...

OpenPhone offers three plans: Starter ($19 per user per month), Business ($33 per user per month) and Scale ($47 per user per month). There’s a seven-day free trial of each plan and a pricing discount ...

Vodafone said it has resolved a major network outage which stopped thousands of customers being able to access the internet.