The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Stepping up to lead the charge was Rohan Salvi, appointed as Dialogflow CX Architect. His challenge was the professional ...

AI-powered virtual agent. Built on the same core integration as its existing omnichannel platform, the insured.io virtual ...

As independent agencies face increasing pressure to improve efficiency and accuracy in their financial operations, digital ...

Instant payments have demonstrated that the system does not need most of this complexity. You don't need five intermediaries ...

The Reserve Bank of India has directed Simpl to cease all payment, clearing and settlement activities for operating without authorisation under the PSS Act The Reserve Bank of India (RBI) has directed ...

One factor is positive: mobile payments aren't just a passing fashion. They may be the muse of the next day’s financial ...