In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Imagine sleeping in a hotel parking lot instead of the room you booked. That's what happened to one family due to this quirk ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

Federal government and key stakeholders in the public sector have urged civil servants across Ministries, Departments and ...

To cancel a Planet Fitness membership, you need to visit your gym in person or write a postal letter.

WSBT 22 is getting a first look at the new South Bend city hall, which is set to open Monday.It's located in the former South Bend School Headquarters on MLK Bo ...

The post A Customer At Her Book Store Got Too Close For Comfort And Poked Her With A Book, So She Got Him Out Of There ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

According to lots of customer complaints on social media, forums, and online reviews, these grocery store chains have the ...

Lexington Reception Services at Lloyd’s of London has won the Front of House Team of the Year, sponsored by Lolly ...

Berkshire Community College (BCC) announces the election of two members to its Board of Trustees. The board is composed of ...