Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Silver prices are soaring as Investigator Resources pushes ahead with its pure-play Paris silver project in South Australia.

These startups are shaking up customer interactions and enterprise automation through advanced voice technologies.

Salesforce, the world’s No. 1 AI CRM, this week announced the general availability of Agentforce 360, the culmination of a ...

European Lithium hits record as Tanbreez rare earths project in Greenland emerges as future supplier of critical metals to ...

For decades, pensions in Africa were defined by paper files, queues, and uncertainty. National Social Security Fund (NSSF), however, offers a new direction using a technology pivot to rewrite that ...

East Midlands Railway (EMR) is introducing Automatic Number Plate Recognition (ANPR) technology across several station car ...

Technology conferences often follow a familiar arc. Product launches. Customer stories. A few bold predictions. But at Twilio ...

Sales has always been about connection. From the earliest shopkeepers remembering their customers’ names to today’s high-speed digital funnels, the core of sales remains the same: people trust people.

The Aadhaar ID system was first introduced in India in 2010 and has since become a big part of everyday life, with over a ...

India’s Unique Identification Authority (UIDAI) is implementing a streamlined process for linking and updating mobile numbers with Aadhaar cards, set to take effect in November 2025. The new system ...