Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Silver prices are soaring as Investigator Resources pushes ahead with its pure-play Paris silver project in South Australia.

These startups are shaking up customer interactions and enterprise automation through advanced voice technologies.

Salesforce, the world’s No. 1 AI CRM, this week announced the general availability of Agentforce 360, the culmination of a ...

Technology conferences often follow a familiar arc. Product launches. Customer stories. A few bold predictions. But at Twilio ...

The Aadhaar ID system was first introduced in India in 2010 and has since become a big part of everyday life, with over a ...

The Free Software Foundation (FSF) has unveiled a new initiative called LibrePhone, with the ambitious goal of a completely free software smartphone ecosystem. Good luck with that, because this aim is ...

Exploring the challenges faced by seniors in the digital world, from OTPs to biometrics, CAPTCHA, IVR, and chatbots.

Data analytics firm Trilliant Health developed a free AI chatbot that enables consumers, researchers, payers and providers to ...

CleverFiles launches Clever AI Humanizer, a free tool that can humanize AI text into natural, human-sounding writing. Clever ...

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