The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Rpharmy, a leading provider of medical formulary management and hazardous drug safety information software solutions, today announced that two customer service and business development leaders at the ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The Department of Health – Abu Dhabi (DoH), the regulator of the healthcare sector in the Emirate, is at the forefront of ...

Customer service excellence – While perfection is unattainable, customers prioritize timely and efficient support. AI can enhance service quality through automation, but human oversight remains ...

MILTON, Ontario, March 19, 2025 (GLOBE NEWSWIRE) -- Milton Hydro is proud to announce it has been awarded the Electricity ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...