J.D. Power and Associates recognized Merrillville-based Centier Bank for the first time, giving it the No. 1 ranking in customer satisfaction in the North Central Region in its recently released 2025 ...

Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...

JM Test Systems, a leading provider of test equipment solutions and calibration services, today announced the acquisition of ...

According to Newsweek, citing Coresight Research and Time Out, the U.S. saw 7,325 store closures in 2024. This year, the ...

Governor Mike Braun signed two executive orders on Tuesday to improve customer service for Hoosiers: one modernizing technology at the BMV to better serve Hoosiers, and another to streamline the ...

The report finds that positive customer experiences have a greater impact than negative ones, reinforcing CX as a critical ...