Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

The U.S. Postal Service is ... the start of our AI journey.” A large part of this journey also includes leveraging AI capabilities to provide more accurate responses to customer queries.

Although the chatbot tends to have trouble with on-image text and occasionally needs extra prompting, the enhanced image generating tool is something I plan to keep in my AI toolbox.

Because of this, Gupta was looking for a customer service platform and partner that could scale with PhonePe’s rapid growth. PhonePe has integrated Freshworks’ Freddy AI Agent into its support ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...