Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

A structured, transparent process will ensure no lapses in security, demonstrate deserved respect for our long-serving TSA ...

The proposed AI-driven chatbot is envisioned to transform the current emergency communication landscape by acting as a ...

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...

AI was the theme at EC as the technology is changing the way we interact with each other and with customers and that’s where ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

Optiva’s PIK Toggle Notes mature on July 25, 2025, and the Special Committee of the board has been engaged with key ...

Globant, a digitally native company focused on reinventing businesses through innovative technology solutions, announced the launch of its new retail-oriented ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

Michał Głowacki, CCO at SB Software, dissects the role that AI has to play in the sports betting and online casino industry ...