The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Business leaders and executives across Nigeria’s financial and digital services sectors have been urged to embed customer service as a core operational ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

As Kenya cracks down on unsolicited marketing, businesses must choose between risky shortcuts and privacy-first trust ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Axis Max Life Insurance has enhanced customer experience by introducing an AI-powered Core-Converse email bot, reducing customer email query resolution time by 30%. This system automates up to 80% of ...

In the demanding landscape of retail banking operations, where customer satisfaction directly impacts institutional reputation and regulatory standing, the successful implementation of a comprehensive ...

Security Bank Corp. is ramping up its technology transformation as it invests in digital infrastructure to support future ...

In a step that reflects its commitment to creating a positive impact on society, Orange Jordan announced, coinciding with ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride ...

The bank was recognized for expanding its mobile-first financial ecosystem, with the MBANK superapp surpassing 12 million ...

The Students’ Loan Bureau (SLB) is looking to further enhance its digital portal, a move that underscores the role of ...