When Airbus announces a new jet, the official list price often makes headlines. Yet everyone in the aviation industry knows that no airline actually pays that amount.

Let’s unpack that a bit. Some employers use “entry-level” to describe an entry point to a career. That entry point requires ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Dave Foy explains how service departments can boost CX with coaching, greetings, and AI as dealerships’ new front door.

Janek Performance Group reports that custom sales training outperforms generic programs by aligning with specific team needs, ...

One of AI’s potential best uses – assimilate data and identify patterns that could detect fraud – is taking a back seat to ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations ...

TL;DR: Helldivers 2 was initially planned as a free-to-play PS5 launch title but shifted to a premium $40 game, reflecting Sony's strategy to blend live service microtransactions with AAA content.

Goodwill is helping job seekers in South Carolina qualify for expanding heat pump employment opportunities that can often pay up to $25 to $50 an hour with just four or five weeks of training. The ...

TRAVERSE CITY, Mich. – Recognizing those who have made a difference during the Detroit Red Wings' 2025 Training Camp, head coach Todd McLellan opened his post-Day 3 media session at Centre ICE Arena ...