A quarter of Optus’ 10.7 million Australian mobile customers have considered leaving the network because of its handling of ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Commercial and industrial accounts have been left behind by the wave of digital innovation that's transforming experiences ...

Industry experts explore how payment APIs shifted ecommerce from tech hurdles to seamless experiences, enabling new business ...

Are your customer security capabilities strong enough to protect not just your data and revenue, but your reputation and your ...

Flag carrier Philippine Airlines (PAL) is investing in artificial intelligence (AI) technology to improve customer experience and operational efficiency, starting with AI-driven voice bots and a ...

According to lots of customer complaints on social media, forums, and online reviews, these grocery store chains have the ...

What it costs: If you’re dealing with a one-off product that TerraCycle handles, the service is free. The all-in-one box runs ...

The post Courtesy Clerk Unknowingly Bagged Two Elderly Customers’ Groceries “The Wrong Way,” So They Lost Their Minds And ...

Discover how WaterBridge Infrastructure leverages long-term contracts and key partnerships for stable growth and strong ...

Solon police are investigating a matter in which an "artist," via Tik Tok, requested to paint a girl's image from a photo of ...