Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...

In the customer service field, there are many rewarding jobs. However, some of them pay better than others. While money should not be your main motivation when deciding what career to go into, it is ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The nature of customer service continues to change as large companies look for ways to save money while managing ever-increasing numbers of customers. Instead of calling an 800 number and speaking ...

Technology has transformed almost every facet of human existence, from how we live, work, communicate, and consume. Two of the most dramatic aspects of technology is how quickly it changes, and the ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...