RAC’s Paul Coward and Dan Sparks explain the advantages to customers from its growing, 300-strong mobile solution.

Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...

“Could you imagine being known as the woman who hung up on the pope?” Rev. Tom McCarthy said to the audience after telling the story ...

American Airlines gained ground in a well-known customer satisfaction survey, a year after it appointed a new chief customer ...

Con Edison is finishing up a major underground transmission project in Brooklyn that’s expected to boost power reliability. The 1-mile-long transmission line, which runs between ConEd’s Gowanus and ...

Trey Paul was a CNET senior editor covering broadband. His 20+ years of experience as a writer and editor include time at the broadband marketplace Allconnect, as well as working with clients like ...

Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up 19% ...

Soldiers serving in front-line fighting jobs will soon have to pass two annual Army fitness tests after the service rolled out its new combat-focused physical assessment on Wednesday. The new Combat ...

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A settlement has been reached to lower Con Edison's proposed rate hikes in Westchester. Con Edison customers in Westchester say they're bracing for higher bills in the new year. Chris Bradbury, from ...

Con Edison has restored electricity to more than 1,600 customers in Southeast Queens and is continuing efforts to restore service to approximately 6,200 customers who remain without power following a ...

As temperatures drop in the city, New Yorkers are turning up the heat, and advocates say another Con Edison rate increase couldn’t come at a worse time. They argue the cost of staying warm, or just ...