Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Gaynell Acklin, 72, was headed to her sister's house when traffic suddenly stopped around the 4700 block of Montview Drive.

Take a look at the TPM 2.0 & Secure Boot PC Tutorial Video for Call of Duty: Black Ops 7, the latest installment in the first-person shooter franchise developed by Treyarch. PC Players can get ready ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

The latest deal in government technology has a company known for Tasers and body cams buying a young, well-funded firm seeking to bring more AI into emergency communications. Axon says it has inked a ...

SALEM, Ore. — The Oregon Department of Revenue (DOR) announced that its Taxpayer Services Call Center and Salem Payment Center will be closed on Thursday, September 25, for staff training. The one-day ...

Oregon’s Department of Revenue announced that its Taxpayer Services Call Center and the Salem-based Payment Center will be closed on Thursday, for staff training. This affects services for both ...

The rare hybrid offspring of a blue jay and a green jay is likely a result of weather-related shifts in the range of two species. A rare hybrid bird identified in a suburb of San Antonio, Texas ...