Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Last September, the Craiglist founder-turned- philanthropist and tech-policy activist launched Take9, a program pushing a ...

Financial institutions can stay ahead of deepfake fraud by treating onboarding and authentication as a single attack surface.

I recommend NOW shares at current levels, expecting sustained 20%+ revenue growth, mid-30% free cash flow margins, and ...

VIIRL, the industry’s most intelligent all-in-one lead Marketing as a Service (MaaS) platform, today announced a strategic ...

Clear, reliable audio is no longer optional, say Genevieve Juillard, CEO of IDC, and Chris Schyvinck, president and CEO at ...

Now, don’t get me wrong. Investors are not bad people. They get a bad rap. More often than not, they are the adultiest adults ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...