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How To Automate Alert Triage With AI Agents and Confluence SOPs Using Tines

AI-driven Tines workflow automates Confluence SOP execution, reducing MTTR and ensuring consistent, documented security ...

From 'Mechanical Response' to 'Answering Every Question': The Multimodal Interaction Upgrade Path of AI Intelligent Customer Service

Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...