Qeen.ai has raised $10 million to scale its platform, which provides autonomous AI agents for e-commerce businesses in the ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Commonwealth Bank of Australia (CommBank) has extended its alliance with Amazon Web Services (AWS), with an aim to enhance ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

Employees are pushing back against AI adoption, feeling undervalued and displaced. Leaders must address concerns, foster ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

GetWhys Inc. today said it has raised a $2.75 million seed funding round to further the development and marketing of its ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...