B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...
AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.
Data quality determines AI success. Data infrastructure quality, not technology sophistication, determines AI success, with ...
What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...
Figma integrated Anthropic's Claude AI into FigJam on Jan. 26, enabling teams to generate editable diagrams from prompts, ...
The Drupal Association on Jan. 28 released Drupal CMS 2.0, introducing a visual page builder and AI-powered tools designed to ...
Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
New investors Coatue Management and Index Ventures lead $250 million Series D round SAN FRANCISCO--(BUSINESS WIRE)--Decagon, the leader in conversational AI agents for concierge customer experiences, ...
Odense, Denmark, 27th January 2026, open-source .NET CMS platform vendor, Umbraco, has announced that it has achieved ISO 27001/IEC:2022 certification. ISO 27001 is an internationally recognized ...
New AI capability helps enterprises reason over qualitative and quantitative customer journey data, accessed through the Ask TheyDo conversational interface AMSTERDAM, January 28, ...
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