This article is more than 6 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

Smart speakers and digital assistants are transforming our lives in subtle, useful ways With all the artificial intelligence ...

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

When users first try virtual assistants (like Siri, Google Now, Cortana, M or Alexa), they’re struck by the idea that they’re talking to a computer, rather than a person. That much sounds obvious. In ...

You can start your own business by becoming a virtual assistant. Despite the growing demand for such services, clients will not flock to your website without some effort on your part. You have to let ...

When hiring a virtual assistant from another country, consider their cultural knowledge as well. Do they have a good understanding of your culture and business practices? Do they understand the ...

Alanna Smith became a virtual assistant after quitting her job as a communications officer. She's earned about $4,000 a month in revenue through her virtual-assistant business Ask Alanna. She outlined ...

Editor’s Note: Brant Ward is senior director of advanced speech design at Nuance Communications, a company that provides voice and language solutions for businesses. The opinions expressed in this ...