On Tuesday, top executives from Amazon took the stage at Spring Studios in New York City to share updates on the company's devices and services. Unsurprisingly, those updates centered around ...

Find the latest Virtual Assistant news from WIRED. See related science and technology articles, photos, slideshows and videos ...

Across enterprise, consumer, and professional contexts, AI assistants like Microsoft Copilot, Google Gemini, and ChatGPT are evolving from simple helpers into agentic systems that automate workflows, ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

Call center chief Thor Dunn stands Wednesday at the California Department of Tax and Fee Administration offices in Sacramento. The call center is using a new AI virtual assistant to improve its ...

In some sense, the digital worker is improving the overall efficiency of the software development process.” What sets this ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Ask any owner of a small or midsized company about AI and they'll ...