Alec Lucas: Customer service complaints have always been sort of a feature of Vanguard’s history. If you go back to the days when Bogle led the firm—this is a point that I made at that ...
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vanguard Kia of Arlington from DealerRater. Want to share your experience with ...
Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...
The new CEO at Vanguard said Monday that the asset management giant could lean on artificial intelligence as it looks to improve its customer service experience. Vanguard, which built its reputation ...
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New Vanguard CEO says improving customer experience is a 'very high' priority and AI could help
Vanguard, which built its reputation as a low-cost and investor-friendly brokerage firm, has seen criticism about its customer service in recent years. The CEO pointed to scenario planning and digital ...
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