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Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

help friends and family with technical issues. I would like to administer one of their PCs remotely – owned by a handicapped user who can’t implement my verbal suggestions from the telephone. It is ...

In addition, the Round Rock, Texas, computer maker planned to roll out its DellConnect software to service representatives in other countries throughout the rest of the year, spokesman Mike Maher said ...