Working in a small business in a position that involves inbound telephone calls requires a high degree of professionalism and confidence. If your job entails answering the telephone and handling calls ...

The only talents needed to start a home based telephone answering service are a pleasant telephone manner and excellent communication skills. Business owners, professionals and sales consultants are ...

The way your employees answer the phone could have an effect on whether the other party decides to do business with your company. It's inappropriate for someone at your company, even if it's a small ...

Telephone answering machines were almost a fad. They were hindered for years by not being allowed to connect to the phone lines. Then a mix of cell phones and the phone company offering voicemail made ...

Opinions expressed by Entrepreneur contributors are their own. Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study ...

When Keith Van Horn was 6, his father retired from Bell of Pennsylvania and had a telephone switchboard installed in the bedroom he shared with his wife. It was 1963, and the start of Van Horn’s ...

Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study found that 74 percent of people were inclined to choose a ...