A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

Slang.ai, a company that provides a voice-enabled phone answering service powered by generative artificial intelligence, emerged from stealth mode today with $20 million in funding to deliver a better ...

Experts and family members are begging you: Send any unknown call to voice mail. The first rule of avoiding scam calls is to never answer unknown numbers, or even some known ones. Curious? Bored?