Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. A roundup with Danny Meyer (Union Square Hospitality Group), ...
Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...
Management consultants need reinvention for the age of AI. They must focus more on how to co-create answers with clients so ...
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