As evidenced by the explosion of mobile devices, people enjoy using technology and expect to interact with it as part of their day-to-day lives. This holds true even as people are presented with the ...

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami, Florida. Steve Lieber, VP franchise development ...

Back in July, a survey conducted exclusively for Newsweek found that a majority of Americans wanted self-checkout kiosks to be completely removed from retail stores. The poll noted that 62% of ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. Self-service is no longer expected; it’s ...

North American consumers continue to embrace self-service technology, as transactions at self-service kiosks will surpass $775 billion in 2009. This will grow to over $1.6 trillion by 2013, according ...

Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...

Temple University has released a study on the negative effects of self-service kiosks in fast-casual restaurant settings, according to a report from news.temple.edu. Published in the Journal of ...

Walmart’s recent decision to eliminate self-checkout stations from select locations has sent shockwaves through the retail industry, marking a significant departure from the automation trend that has ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

The Transportation Security Administration (TSA) is taking a big step toward speeding up wait times for airport travelers. The agency, along with the Department of Homeland Security's (DHS) Science ...