Betti Johnson of Bothell, Wa., joined a Consumer Reports (CR) investigation that sent secret shoppers to 26 Kroger-owned ...

What’s a secret shopper? In an effort to keep brand quality high, companies often hire secret shoppers. Secret shoppers get paid to visit stores and see if stores are meeting certain standards that ...

Anyone who has worked in the service industry or retail knows to fear the coming of the dreaded secret shopper, third parties hired by a company or chain to check up on employees’ customer service ...

Ever wanted to get paid to shop? If so, mystery shopping may be just what you are looking for. If you have some spare time and would like to make a little extra money, mystery shopping can be a great ...

That seemingly average customer browsing the aisles of your local Costco just might be a mystery shopper. Imagine being on the TV show “Undercover Boss” and finding out that the new hire you’ve been ...

Mystery shoppers go undercover to help businesses improve their customer service experience. But just how do you become a secret shopper, and how much can you make? Imagine being on the TV show ...