The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Picture this: You’re feeling a little under the weather for a couple of days, so you decide to visit your doctor. You call the office, schedule a time to come in, drive to the appointment, sit in the ...

1. Start seeing patients as customers. Taking care of patients is what healthcare is all about. It may be hard for some people to think of patients as customers, but they definitely are. Their choices ...

Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

Leading Respiratory Care Provider Improves Customer Service Platforms with The Latest in SMS, Chat, Call Features to Better Serve Patients Our Customer Care representatives tackle every challenge with ...

Some of the most complex and difficult decisions in life can involve medical care. Disagreements regarding treatment can make ...

Cybersecurity company finds 93 percent of healthcare organizations experienced at least one cyberattack in the past year.

The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan Your Service, Our Responsibility, ...

41% of Optum patients who responded said they experienced reductions in the quality of care they receive at Hudson Valley medical practices after their purchase by Optum. About 36% of Optum patients ...

At University of Utah Health, you and your loved ones are our priority. We believe every person, and every step in your experience, is important. We want to learn from your health care experiences so ...