Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

The process of finding and accessing a healthcare provider starts with the journey of a patient. Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones ...

AI patient communication company Parakeet Health picked up $3 million in seed funding, led by Canvas Ventures, and inked multiple new provider deals. Parakeet is a pre-series A company, led by health ...

New Service Devoted to Clinical Trial Patients is First in Logistics Industry RESEARCH TRIANGLE PARK, North Carolina, April 25, 2017 /PRNewswire/ -- Marken has launched a 24 hour, 7 day a week call ...

RESEARCH TRIANGLE PARK, N.C., April 25, 2017 /PRNewswire/ -- Marken has launched a 24 hour, 7 day a week call center for patients enrolled in clinical trials. The call center, known as Marken's ...