Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Streams.AI for Microsoft Teams keeps users working inside Microsoft Teams while ensuring communications stay available ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Anywhere365, a provider of cloud-based contact center and dialogue management solutions, has today announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s ...