Oracle is one of the world's leading enterprise software vendors. Its data management system is ubiquitous in organizations worldwide. Its acquisition of InQuira, RightNow and Endeca, all in 2011, ...

Think back to March 2020. The arrival of the pandemic disrupted your home and work lives as public and private organizations struggled to implement virtual solutions to keep work, school, and the ...

Intellinum's AI Innovation program provides a launchpad for organizations to explore, validate, and scale AI—helping ...

It’s exciting to see the news of yet another acquisition in the world of customer service with the announcement of Oracle’s intent to acquire RightNow. Today’s contact center ecosystem is complex, and ...

US government agencies needing high levels of information security can upgrade to use the latest cloud technologies to run their applications, thanks to a pair of new cloud infrastructure regions from ...

Oracle has a history of delivering the data management solu­tions of choice for managing customers’ operational and ana­lytical workloads on-prem and in the cloud. Oracle’s strategy is to continue ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...