Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Downtime and outages are inevitable. That makes the IT service desk the most visible and critically judged part of IT operations. No IT service provider, from the wealthiest web companies to local ...

Support is a mission-critical issue for every enterprise. Employees, partners and customers all use enterprise applications and services. Users look for assistance when trouble strikes, questions ...

HaloITSM's combination of advanced ticket management features, excellent AI tools, and a friendly interface makes it an intuitive and robust IT help desk management solution. The Atlassian Service ...

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it. The MIT Sloan Management Review says that “the 21st-century CIO must ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Small businesses don't need 24/7 IT service desk coverage, but they do need scalable help desk support that prevents routine requests from overwhelming lean IT teams. For many small businesses, the ...

A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working through support tickets for a number of reasons. The fallout and constant adjustments to ...

In-person support is available at the Ask IT Service Desk in the lower level of Smith Hall (view on map). You can also call (302) 831-6000, email askit@udel.edu, or submit a help request for technical ...