Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

Stay up to date with Call Center Outsourcing Market research offered by HTF MI. Check how key trends and emerging drivers are shaping this industry growth. HTF MI integrates History, Trends, and ...

In today's “plateau economy,” where the economy climbs up short peaks but also descends into shallow valleys before picking up again, outsourcing call center services is a sound strategy. Outsourcing ...

The best guarantee of success in outsourcing call center programs offshore is to match the work to be outsourced to the appropriate stage of a facility’s lifecycle. Herein is a description of ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Delray Beach, Fla. — Office Depot will begin outsourcing its inbound call center and outbound account management functions, resulting in the layoffs of 900 employees and the shutting of three of its ...

Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

The most significant challenge for startups is growth. Whether it’s funding or customers, scaling up is never easy for a new founder, particularly when they need to add employees. The key to continued ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.